At Lina Gems, your satisfaction is our priority.
We want you to feel confident when shopping with us, and we stand behind the quality of every piece we offer.

14-Day Return Policy

We accept returns within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn

• Unused

• In its original packaging

• In the same condition you received it

Items that show signs of use or damage may not qualify.

Faulty or Incorrect Items

If your item arrives damaged, incorrect, or faulty, we will replace it at no additional cost to you.

Please contact us within 48 hours of delivery with:

• Your order number

• A clear photo or video of the issue

Our team will arrange a replacement immediately.

Returns Due to Change of Mind

If you change your mind or wish to return an item for personal reasons:

• Return shipping costs may apply

• The item must meet our return condition requirements

This ensures fairness while still providing flexibility for our customers.

How to Request a Return

To start a return, simply contact our support team with:

• Your full name

• Order number

• Reason for return

We will guide you through the process step-by-step.

Refunds

Refunds are issued once the returned item is received and inspected.
Approved refunds are sent back to your original payment method.
Processing time may vary depending on your bank or payment provider.

Our Commitment to You

We are committed to providing a smooth, fair, and transparent return experience.
If you have any questions, our support team is here to assist you at any time.