Frequently Asked Questions
When will my order ship?
Orders are typically processed within 1–3 business days. Once shipped, delivery time depends on your location and fulfillment method. Full details are available on our Shipping & Delivery page.
How long does delivery take?
Delivery timeframes vary by location and product availability. Estimated delivery times are shown at checkout and detailed on our Shipping & Delivery page.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a confirmation email with tracking details.
Do you offer international shipping?
Yes. We ship to many countries worldwide. Shipping availability and options are displayed at checkout based on your location.
What is your return policy?
We offer a 30-day return window for eligible items. Please review our Returns & Refunds page for full terms and conditions.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos or a short video of the issue, and our team will assist you.
How can I contact customer support?
You can reach our support team via email at info@linagems.com or through the Contact page.