Shipping & Delivery – Lina Gems
At Lina Gems, we are committed to providing secure, reliable, and efficient delivery for every order.
Please review the information below for details on our shipping process.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
During peak periods, processing times may be slightly extended. You will receive a shipping confirmation email once your order has been dispatched.
2. Delivery Timeframes
Delivery times depend on product availability and fulfillment location.
U.S. Fulfillment (In-Stock Items)
Orders fulfilled from our U.S. fulfillment center are typically delivered within 2–5 business days after dispatch.
International Fulfillment
Orders fulfilled from outside the United States are typically delivered within 6–12 business days after dispatch.
Shipping method and fulfillment location are automatically determined based on product availability to ensure the most efficient delivery.
3. Worldwide Shipping
We offer international shipping to many regions, including the United States, Canada, the United Kingdom, Europe, Australia, and other destinations worldwide.
Available shipping options and estimated delivery times are displayed at checkout based on your location.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take up to 24–48 hours to become active.
5. Shipping Delays
While uncommon, delivery delays may occur due to circumstances beyond our control, including customs processing, courier delays, weather conditions, or public holidays.
If your order exceeds the expected delivery timeframe, our support team will be happy to assist.
6. Incorrect Address or Delivery Issues
Please ensure that your shipping address is complete and accurate at checkout.
Lina Gems is not responsible for delays or delivery issues resulting from incorrect or incomplete address information.
If you need to update your address, please contact us as soon as possible after placing your order.
7. Lost or Missing Packages
If your tracking information shows that your order has been delivered but you have not received it, please check with your local courier, mailbox, reception area, or nearby locations.
You may also contact our support team for assistance. While we will do our best to help investigate, Lina Gems cannot guarantee replacements or refunds for orders confirmed as delivered by the carrier.
8. Customs and Duties
Customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the purchase price.
9. Contact Information
For any shipping-related questions or order inquiries, please contact us at:
Email: info@linagems.com
Our support team typically responds within 24 business hours.